Shipping policy

1. UK Delivery Coverage

At offerora, we want your wall art shopping experience to be simple and reliable, from placing an order to receiving your artwork.

We currently deliver orders throughout the United Kingdom.

Standard delivery is free on all eligible wall art orders, with no minimum purchase requirement.

Any applicable delivery charges will be clearly displayed before you complete your purchase.

2. Order Preparation and Dispatch

Once your order has been confirmed, we generally prepare it for dispatch within 1–2 working days.

During this period, our order preparation process may include:

  • Reviewing and confirming your order details.

  • Preparing your selected wall art prints.

  • Packaging the products for safe transportation.

  • Arranging collection by the delivery provider.

Working days exclude weekends and applicable UK bank holidays.

3. Estimated Delivery Times

After your order has been dispatched, standard delivery usually takes 3–5 working days.

Our typical delivery schedule is as follows:

  • Order processing: 1–2 working days.

  • Shipping transit: 3–5 working days.

  • Total estimated delivery: 4–7 working days from the date of purchase.

These timeframes are estimates rather than guaranteed delivery dates.

Occasionally, deliveries may take longer due to severe weather, courier delays, transport disruptions, seasonal demand or other circumstances beyond our reasonable control.

Your statutory delivery rights remain unaffected. Unless a different delivery period has been agreed, we will deliver your order within the 30-day period required by applicable UK consumer law.

4. Delivery Providers

We work with delivery providers serving the United Kingdom to arrange the transportation of customer orders.

The courier selected for your shipment may depend on several factors, including:

  • Your delivery location.

  • The size and weight of your parcel.

  • Packaging and handling requirements.

  • Available delivery services.

Where tracking is provided, the relevant courier details will be included with your dispatch information.

5. Tracking Your Order

Once your order leaves our dispatch facility, tracking details are generally provided within 24 hours of shipment.

You can use the tracking reference to monitor your parcel's progress and check available delivery updates through the courier's tracking service.

Please be aware that tracking information may take a short time to become active after your dispatch notification has been issued.

6. Protective Packaging for Wall Art

Wall art prints require appropriate protection to reduce the risk of damage during transportation.

At offerora, we prepare orders using packaging suited to the product's format, size and handling requirements.

Our aim is to help ensure that your selected artwork arrives in suitable condition.

We recommend examining the packaging and contents when your order is delivered.

If you receive an item that is damaged, incomplete or different from what you ordered, please contact contact@offerora.shop as soon as possible.

Our team will review your enquiry and assist with an appropriate resolution in accordance with your consumer rights.

7. Signature on Delivery

For orders with a total value exceeding £200, the delivery provider may request a signature when handing over the parcel.

If a signature is required, please ensure that someone is available at the delivery address to receive the shipment.

Any applicable signature requirements will depend on the delivery arrangements for your order.

8. Accurate Delivery Information

Customers are responsible for entering complete and accurate shipping details during checkout.

Before confirming your purchase, please carefully check:

  • The recipient's full name.

  • The delivery address and postcode.

  • Any relevant flat, building or apartment number.

  • The contact information provided.

Incorrect or incomplete details may cause delivery delays or difficulties with the courier.

If you notice an error after placing your order, please contact us promptly so we can review whether a correction is possible before dispatch.

9. Delivery Assistance

If you have questions about delivery times, parcel tracking, dispatch updates or an existing order, our customer support team is available to assist.

We aim to respond to customer enquiries within one working day, although replies may occasionally take longer during weekends, bank holidays or busy periods.

10. Contact Information

Store: offerora
Website: https://offerora.shop
Email: contact@offerora.shop
Phone: +44 7886 028936
Business Address: 36 Cobden St, Wednesbury WS10 9RL, United Kingdom