Returns & Refunds Policy

1. Our 30-Day Return Policy

At offerora, we want you to feel confident when choosing artwork for your home.

If you are not completely satisfied with an eligible product, you can request a return within 30 days of receiving your order.

To qualify for a return under our standard returns policy, your item must meet the conditions outlined below.

This policy is provided in addition to your statutory consumer rights under UK law.

2. Return Eligibility

To be eligible for a standard return, products must:

  • Be unused and in their original condition.

  • Include the original packaging.

  • Contain all accessories, components and materials supplied with the order.

  • Be accompanied by proof of purchase, such as an order confirmation or receipt.

  • Not have been personalised or customised beyond the standard options offered on the product page.

Products that do not meet these requirements may be excluded from our voluntary returns policy.

These conditions do not restrict your statutory rights, including your right to inspect goods purchased online.

3. How to Request a Return

Before returning an item, please contact our customer support team at contact@offerora.shop.

Include your order number and a brief explanation of your return request.

Please do not send products back before receiving return instructions.

Once your request has been reviewed and approved, we will provide:

  • A prepaid return shipping label.

  • Instructions for preparing and packaging your parcel.

  • A unique Return Authorisation Number (RA#).

Your RA# must be clearly displayed on the outside of the return parcel to help us identify and process your return.

Unauthorised returns under our voluntary returns policy may not be processed. This requirement does not prevent you from exercising your statutory cancellation rights.

4. Damaged, Incorrect or Incomplete Orders

We take care when preparing our wall art prints, but if something is wrong with your delivery, please contact us as soon as possible.

Examples include:

  • Artwork that arrives torn, damaged or defective.

  • Packaging damaged during transportation.

  • An incorrect print, design, size or colour.

  • Missing items or accessories.

  • A product that differs from what you ordered.

Please provide your order details and, where possible, photographs showing the issue.

Our team will assess the situation and arrange an appropriate solution, such as a replacement or refund, in accordance with your consumer rights.

5. Products Excluded from Standard Returns

The following items may not qualify for returns under our voluntary 30-day policy:

  • Personalised or custom-made artwork, including prints featuring customer-supplied text or images.

  • Products specifically marked as final sale or clearance.

  • Items damaged after delivery due to misuse, improper handling or inadequate care.

These exclusions apply only where permitted by law.

Sale and clearance items remain covered by applicable UK statutory cancellation rights, and customers retain their legal remedies for faulty or incorrectly described products.

6. Exchanges

If you would prefer a different artwork, design or size, the original product must first be returned through our standard return procedure.

Once the original return has been approved, you may place a separate order for your preferred replacement item.

Any eligible credit from the approved return may be applied towards your new purchase.

7. Return Inspection

After your returned parcel reaches us, our team will examine the product to confirm its condition and eligibility.

The inspection process generally takes 3–5 working days from receipt.

Once the review is complete, we will notify you of the outcome and confirm whether your commercial return has been approved for a refund.

8. Refund Processing and Timeframes

For approved returns under our standard returns policy, refunds are issued to the original payment method, including PayPal where used.

Our usual refund schedule is:

  • Return inspection: 3–5 working days after receipt.

  • Refund issuance: 5–7 working days after return approval.

  • Bank or payment provider processing: An additional 3–10 working days for the funds to appear in your account.

The exact time required for the funds to become available depends on your bank or payment provider.

These processing estimates do not override statutory refund deadlines.

9. Return Shipping Costs

At offerora, approved returns include a prepaid return shipping label at no additional cost.

Customers using our provided label will not be charged return postage.

Please follow the packaging and dispatch instructions supplied with your return approval to help protect your artwork in transit.

10. Your Statutory Rights in the United Kingdom

Under the Consumer Contracts Regulations 2013, customers purchasing eligible products online generally have 14 days after receiving their goods to cancel their purchase without providing a reason.

Once cancellation has been communicated, you normally have a further 14 days to return the products.

Where this statutory right applies, we will issue the required refund within 14 days of receiving the returned goods or satisfactory evidence that they have been sent back. Any applicable standard outbound delivery charges will also be refunded.

Certain products, including goods made to your specifications or clearly personalised, may be exempt from this cancellation right.

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described.

If an item is faulty or does not meet these requirements, you may have the right to reject it within 30 days or request other remedies, including a repair, replacement or refund, as applicable.

Nothing in this policy limits or removes your statutory consumer rights.

11. Returns and Refunds Assistance

If you need assistance with a return, exchange, refund or damaged order, our customer support team is available to help.

We aim to respond within one working day, although replies may occasionally take longer during weekends, bank holidays or periods of high demand.

Store: offerora
Website: https://offerora.shop
Email: contact@offerora.shop
Phone: +44 7886 028936
Business Address: 36 Cobden St, Wednesbury WS10 9RL, United Kingdom