Privacy Policy

At offerora, protecting your personal information is an important part of providing a trustworthy online shopping experience.

This Privacy Policy explains how we collect, use, store and protect your information when you browse https://offerora.shop, purchase our wall art prints or communicate with our customer support team.

We handle personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Information We Collect

When you interact with our online store, we may collect information necessary to process purchases, deliver orders and provide customer assistance.

This information may include:

  • Full name.

  • Billing and delivery addresses.

  • Email address.

  • Telephone number.

  • Order history and transaction details.

  • Selected artwork, sizes, quantities and product options.

  • Information voluntarily provided through customer enquiries.

Payments are processed through third-party payment providers, including PayPal. offerora does not directly store sensitive credit card or bank account details on its own servers.

2. Information Collected During Website Visits

Certain technical information may be collected automatically when you access our website.

This can include:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages visited and browsing activity.

  • Time spent on individual pages.

  • Interactions with website features.

We use this information to maintain website functionality, monitor performance, improve security and understand how visitors interact with our store.

3. Customer Service Communications

When you contact offerora, we may retain relevant information from your communication.

This may include emails, messages, attachments, order references and any additional details you choose to share.

These records help us respond to enquiries, resolve order-related issues and maintain appropriate customer service documentation.

4. How We Use Your Information

We process personal data for legitimate business purposes, including:

  • Confirming and fulfilling customer orders.

  • Arranging delivery of purchased products.

  • Sending purchase confirmations and dispatch notifications.

  • Handling returns, exchanges and refunds.

  • Providing customer support.

  • Detecting fraudulent transactions and unauthorised activity.

  • Maintaining website security and performance.

  • Improving our products, services and shopping experience.

  • Sending promotional communications where permitted by law.

  • Meeting tax, accounting and other legal obligations.

We only process personal information where an appropriate lawful basis applies.

Depending on the purpose, this may include fulfilling our contract with you, complying with legal obligations, pursuing legitimate business interests or obtaining your consent.

Our legitimate interests may include preventing fraud, maintaining website security and improving the operation of our online store.

We do not use your personal information for unrelated purposes without a valid legal basis.

5. Sharing Personal Information

offerora does not sell or rent customers' personal information.

We may disclose relevant data to trusted third parties when necessary to operate our business, complete transactions or comply with legal requirements.

These parties may include:

  • Delivery providers: To transport orders and provide shipment tracking.

  • Payment providers: Including PayPal, to authorise and process transactions.

  • E-commerce service providers: To support website functionality and order management.

  • Technical partners: To assist with hosting, analytics, website maintenance and customer communications.

  • Legal and regulatory authorities: Where disclosure is required or permitted by applicable law.

Service providers handling personal information on our behalf are expected to maintain appropriate confidentiality and security measures.

Where personal data is transferred outside the United Kingdom, we take steps to ensure that the transfer complies with applicable data protection requirements, including the use of appropriate safeguards where necessary.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential shopping functions, maintain performance and understand visitor activity.

Essential Cookies

These cookies support necessary website operations, including shopping baskets, checkout functionality, account access and security features.

Analytics Cookies

Analytics technologies may help us understand website traffic, visitor behaviour and opportunities to improve our store.

Marketing Cookies

Where applicable, marketing technologies may be used to measure advertising performance and provide more relevant promotional content.

Where consent is legally required, optional cookies will only be used after you have provided that consent.

You can manage cookies through available website preferences and your browser settings.

Disabling essential cookies may affect certain website features.

7. Your Data Protection Rights

Under applicable UK data protection legislation, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Ask us to correct inaccurate or incomplete information.

  • Erasure: Request deletion of eligible personal data.

  • Restriction: Ask us to limit certain processing activities.

  • Objection: Object to particular uses of your information.

  • Data portability: Request your information in a transferable format where applicable.

  • Withdrawal of consent: Withdraw previously provided consent at any time.

You also have rights concerning certain decisions made solely through automated processing, where applicable.

You have the right to object to the processing of your personal data for direct marketing at any time.

To exercise your rights, please email contact@offerora.shop.

If you receive promotional emails, you can unsubscribe using the link provided in those communications.

You may also raise concerns with the UK's Information Commissioner's Office (ICO) at https://ico.org.uk.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Order and transaction records may be retained to satisfy applicable tax, accounting, contractual and legal requirements.

Customer support communications are kept for an appropriate period to manage enquiries, resolve disputes and maintain service records.

Retention periods depend on the type of information, its intended use and relevant legal obligations.

When information is no longer required, we take appropriate steps to delete or anonymise it securely.

9. Protecting Your Personal Data

offerora uses reasonable technical and organisational safeguards designed to protect customer information against unauthorised access, loss, misuse or disclosure.

These measures may include:

  • Encrypted website connections using SSL/TLS technology.

  • Restricted access to customer information.

  • Secure payment processing through external providers.

  • Security monitoring and fraud prevention measures.

Although we take reasonable precautions, no internet-based service or electronic storage system can guarantee complete security.

We remain committed to maintaining appropriate safeguards for the personal information entrusted to us.

10. Updates to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business operations, technology, service providers or applicable legal requirements.

Whenever significant updates are made, the revised policy will be published on this page with an updated revision date.

We encourage customers to review this page periodically to understand how their personal information is handled.

Any processing that requires your consent will remain subject to the applicable consent requirements.

11. Contact and Privacy Enquiries

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact us.

We aim to respond to general customer enquiries within one working day, although responses may take longer during weekends, bank holidays or busy periods. Privacy rights requests will be handled within the timeframes required by applicable law.

Store: offerora
Website: https://offerora.shop
Email: contact@offerora.shop
Phone: +44 7886 028936
Business Address: 36 Cobden St, Wednesbury WS10 9RL, United Kingdom